By subscribing to Ringfolk, you ("Customer") agree to the following terms.

The service

Ringfolk provides an AI-powered phone receptionist that answers calls to a phone number associated with your account, captures caller information, and makes it available to you. The service is provided on a best-effort basis; we do not guarantee the AI's responses will be error-free.

Billing

Subscriptions are billed monthly in advance via Stripe. If a payment fails, your receptionist service is paused (callers hear a brief message instead of the full AI) until payment succeeds. You may cancel at any time; service continues through the end of the current billing period.

Refunds and guarantee

Every plan comes with an optional 14-day trial for $19 — that trial is how you try Ringfolk risk-free before committing to the full price; the trial fee itself is non-refundable, since it exists specifically to let you evaluate the service for a small, fixed cost instead of the full plan price. Once a subscription has billed at its regular price, that charge is final and we do not issue refunds for the current or any past billing period, including partial months. You may cancel at any time from your account: cancellation stops all future billing immediately, and service continues through the end of the period you already paid for. If something about the service genuinely didn't work as described, contact us at [email protected] and we'll look at it on a case-by-case basis, but this policy — not a blanket money-back guarantee — is what governs billing.

Your responsibilities

You are responsible for the accuracy of the information you provide for your receptionist's script (pricing, hours, services), and for complying with call-recording consent laws applicable to your business and your customers.

Acceptable use, monitoring, and termination

We monitor account activity, including call volume and usage patterns, for security, quality assurance, and abuse prevention. We may suspend or terminate service, without refund of the current billing period, for use that is illegal, fraudulent, or abusive toward the AI system or the providers it depends on (for example, deliberate attempts to manipulate, extract, or overload the underlying models). Each plan is priced for typical call volume for that plan (see Pricing); if your usage substantially and repeatedly exceeds that, we'll reach out first to discuss upgrading your plan before any suspension, except in cases of illegal or abusive use, which may result in immediate termination.

Limitation of liability

To the maximum extent permitted by law, Ringfolk is not liable for missed business, lost leads, or other indirect, incidental, special, or consequential damages arising from service interruptions, AI errors, or third-party outages (telephony, payment processing, or model providers). Our total aggregate liability arising out of or relating to these terms or the service shall not exceed the amount you paid for the service in the three (3) months preceding the claim, or one hundred dollars ($100), whichever is greater.

Dispute resolution and arbitration

If a dispute arises, you agree to first contact us at [email protected] and attempt to resolve it informally for thirty (30) days. If the dispute is not resolved informally, you agree that any and all disputes, claims, or controversies arising out of or relating to these terms or the service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be held in the State of Louisiana, or at another location mutually agreed upon by the parties. Each party shall bear its own costs and attorneys' fees in connection with any arbitration, unless the arbitrator determines that an award of fees is appropriate under applicable law.

Class action waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

Governing law

These terms shall be governed by and construed in accordance with the laws of the State of Louisiana, United States, without regard to its conflict of law provisions.

Changes

We may update these terms from time to time. Continued use of the service after a change constitutes acceptance.

Contact

[email protected]